ConnectWise View Integration
- Available for these licenses:
- Premium
Introduction
Welcome to ConnectWise View™! ConnectWise View troubleshoots on-site issues through the camera of a user's mobile device.
License requirements
In order to have access to ConnectWise View within ScreenConnect, your instance requires a Premium license package. See our instructions for changing a cloud license for more information.
Tip: If you have just recently upgraded to a Premium license, you should have access to ConnectWise View within 30 minutes.
Basics
In a ConnectWise View session, a cameraperson uses their device to stream video back to a coordinator, who works with the cameraperson to solve a problem.
Browser requirements
Version requirements
ConnectWise View requires ScreenConnect version 6.5 and above.
Get started
1. Install ConnectWise View from the Extension Marketplace
As a ScreenConnect administrator, open the Administration page and select Extensions. Click Browse Online Extensions to open the Extension Marketplace.
Next, in the search box, type "ConnectWise View." Click ConnectWise View Integration, and then click Install.
Close the Extension Marketplace window. You should see ConnectWise View listed on the Extensions page.
2. Launch ConnectWise View
Click the View icon in the left-most bar.
Note: You can only select the View icon from the Support, Meeting, or Access pages.
A new floating window will open in your instance, and the session timer will begin.
3. Invite your cameraperson to join the session
Your invitee will act as the cameraperson, sharing their live camera feed with you. Instruct them to navigate to https://cwview.com and enter the randomly-generated code as shown in your window.
Note: Your cameraperson will not need to download or install any software, but they may need to allow camera and microphone access on their device.
Other invitation options
| Copy URL | Copy a URL to send to your cameraperson. This can be useful if you're communicating with your cameraperson via chat or instant messaging. |
| Send Email | Enter your cameraperson's email address to email them a link to the ConnectWise View site. |
| Send Text |
Enter your cameraperson's phone number to send them a text message with a link to the ConnectWise View site. For example, (555)867-59309, 5558675309, or +15558675309. Note: Message and data rates may apply. |
Once your cameraperson has connected, you will see their camera feed in the ConnectWise View window.
4. Collaborate with your cameraperson
Now that you (the coordinator) and your cameraperson have connected, you can work together with the controls and tools within ConnectWise View.
Coordinator controls
During a ConnectWise View session, a coordinator can control:
| Front or back camera | Switch between the cameraperson's front and rear cameras. |
| Sound | Enable or disable sound from the cameraperson's device. |
| Microphone | Turn your microphone on and off. |
| Resolution | Watch the camera feed in high definition (HD) or standard definition (SD). |
| Stream panel |
Open the Stream panel to view all of the snapshots you've taken during the session. Right-click and select Save image as... to save a snapshot to your machine. Important: Snapshots appear in the Stream panel only for the length of the session. If you want to keep your snapshots, save them before exiting the session! |
| Take a snapshot |
Click the camera icon to take a screen capture of the cameraperson's feed and store it in the Stream panel. |
| Pause & resume video streaming | Pause and resume the camera feed. |
|
View full screen |
Expand the floating window to the full width of your monitor. |
Cameraperson controls
The layout and controls will vary from device to device. Generally, there will be pause, full-screen, and volume controls.
5. Exit ConnectWise View
Coordinator
Click the X at the top of the floating window to exit the session.
Cameraperson
Your cameraperson can close their browser tab to disconnect from the session.
6. (Optional) Save your snapshots
If you've taken snapshots during your ConnectWise View session, you can save them to your machine. Select your snapshots to save them to your browser's download folder.
What's next
Share feedback on ConnectWise View in the ConnectWise View product page.