Upgrade ScreenConnect when integrated with Automate
Introduction
To ensure your integration works as expected, make sure to keep your ScreenConnect™ integration, server version, and unattended agents up to date. In this article, you’ll learn how to upgrade ScreenConnect while integrated with ConnectWise Automate®.
Warning: During the upgrade process, make sure you are updating your current installation of ScreenConnect and not initiating a new installation. Otherwise, your integration may break.
Resolution
1. Create a backup of the ScreenConnect server
On-premises installations
Make a copy of the ScreenConnect directory at C:\Program Files (x86)\ScreenConnect. Store this backup in a safe place.
Note: You might need to stop these services before completing your backup:
- ScreenConnect Relay
- ScreenConnect Session Manager
- ScreenConnect Web Server
ConnectWise Automate Cloud
Your server is automatically backed up every evening.
2. Update the ScreenConnect plugins from the Solution Center
From the ConnectWise Automate Control Center, select System > Solutions > Solution Center.
Select Out of Sync Solutions from the My System navigation menu.
Hover over the ScreenConnect solution and click Queue.
Next, click on the Solutions Queue at the top of the navigation sidebar.
Finally, click Install/Update.
3. Reload the DBAgent Plugins
Important: If there are any scripts running in Automate when you restart the DBAgent, they’ll stop and must be restarted.
Navigate to System > Solutions > Plugin Manager > Advanced > Reload Plugins.
Click Reload DBAgent Plugins.
4. Update the ScreenConnect server from within ConnectWise Automate
In the Control Center, select System > Configuration > Dashboard > Config > Integration > ConnectWise Control.
If the ScreenConnect Server version is out of date, the label in the lower-left hand corner of the screen will display Update Server. Click Update Server to continue.
Tip: If Update Server is missing and you’re certain ScreenConnect is out of date, that could mean your ConnectWise Automate, the solution, or both are out of date. It could also mean the integration is invalid. Try confirming your settings in the ScreenConnect Dashboard, saving your changes, and clicking Resolve Issues.
Follow the installation wizard to complete the upgrade.
Note: The version number will not update on the Control Dashboard until the Dashboard has been closed and reopened.
5. Upgrade your access agents
It's important to upgrade your access agents after every server upgrade so that they receive the latest improvements and updates. There are two ways you can upgrade the ScreenConnect client version for your unattended machines.
Reinstall through ScreenConnect
Through ScreenConnect, select your machines, right-click, and select Reinstall.
Redeploy through ConnectWise Automate
You can instead use the Redeploy command within ConnectWise Automate. Navigate to the Browse screen and scroll to the bottom of the list; this ensures that ConnectWise Automate sees all computers. Press Ctrl+A to select all machines in the list, then right click and select Control > Redeploy.
