Clipboard sharing during a remote session
Introduction
On this page, we'll discuss how a host's clipboard behaves and operates during a remote session.
What is clipboard sync?
During a remote session, the host's clipboard is synced with the clipboards on all machines during a session. By default, clipboard sync is enabled.
For example, if a remote end-user copies text to their clipboard, the host has that same text to paste onto their own machine. If there are multiple hosts on one session, each host will have the same contents on their clipboards.
Alternative feature: Send Keystrokes
Technicians can instead use the Send Keystrokes feature, available in the Essentials menu, to send what's on their clipboard without syncing it with anyone else. Using this feature along with disabling the clipboard (shown below) allows technicians the ease of using copied text in a ScreenConnect session without anybody else having access to that text.
Disable clipboard sync during a session
1. Connect to a session to open the host client
2. Select the Essentials menu
Select Essentials from the toolbar.
3. Click Share Clipboard to deselect the setting
Click Share Clipboard to toggle the setting from on to off.
Turn Share Clipboard on or off for all sessions
1. Open the Advanced Configuration Editor extension
Open the Administration page and click the Advanced tab.
2. Select Web Configuration > Quick Settings
3. Select the checkboxes next to Share Clipboard
Select Support for support sessions, Access for access sessions, or both.
4. Click Save & Apply
5. Viewing your changes
Disable clipboard sync option
1. Open the Advanced Configuration Editor extension
Open the Administration page and click the Advanced tab.
2. Select Application Configuration > Other Settings
3. Find Disable Clipboard Capture
Select the Disable Clipboard Capture checkbox.
4. Click Save & Apply
5. Viewing your changes
What's next
Explore the other features of the Essentials menu.